Global Premium Support
Help When You Need It
Global Premium Support
Work-Relay Global Premium Support offers more than troubleshooting. In addition to timely, expert assistance, provides access to expert guidance configuring Work-Relay to best meet the unique needs of your business and proactively minimize potential downtime.
Advanced Configuration None
Expert best-practices guidance on configuration of the Work-Relay application, processes, and forms in a customer’s Salesforce environment.
Priority Ticket Routing None
Accelerated Response times
Time window of 7 AM to 6 PM EST, Monday through Friday excluding holidays.
Digital Self-Service None
Web-based customer success portal access for ticket submission, tracking & two-way
communication with Support.
Access to online product documentation.
Reporting Support None
Expert guidance on configuring Work-Relay reports & dashboards, leveraging native Salesforce functionality, to illustrate process metrics related to a customer’s objects.
Complex Use Case Support None
Expert coaching on customer’s use case, resulting in actionable solution ideas.
Product Support None
Product functionality issues and break/fix support.
Communication of bug resolution timing and severity.
Additional Global Premium Support Benefits
Annual Account Review
Priority Access to Webinars
Early Access to Content
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Pricing Overview