Work-Relay Use Cases
Endless Possibilities
Common Industry Examples
Telecom & Fiber Infrastructure & Installation
Work-Relay helps accelerate fiber and telco infrastructure projects by:
- Providing real-time visibility into all stages of projects.
- Ensuring timely updates, effective communication, and proactive problem-solving.
- Automating routine tasks and integrating processes.
- Enabling more efficient resource allocation.
- Providing stakeholders with detailed insights into project progress, resource allocation, and potential bottlenecks.
Telecom & Fiber
Delivery & Service
With Work-Relay, exceed customer service expectations by:
- Ensuring that the right teams and equipment are deployed to the appropriate projects, improving the speed of service completion.
- Improving issue resolution with coordinated communications and workflows.
Telecom & Fiber
Order Fulfillment
Boost the speed of customer order execution by:
- Easily connecting various tasks, objects, and systems into a cohesive workflow solution.
- Standardizing and measuring processes that are critical to customer success and revenue generation.
Manufacturing
Production Management
Achieve optimal inventory management by:
- Gaining real-time visibility into inventory levels, production status, and supply chain activities to avoid stock outages or overstock situations.
- Maintaining optimal inventory levels and reducing carrying costs.
- Establishing rigorous quality control by capturing and analyzing production data, identifying quality issues, ensuring compliance with industry standards.
- Supporting continuous improvement.
Manufacturing
Returns Management
Simplify the customer return process from request to refund by:
- Empowering service agents with needed data to initiate the process.
- Coordinating all steps and teams in the returns process, including Customer Service, Finance, Shipping, Account Management, & Quality Assurance.
Manufacturing
Field Service Management
Work-Relay helps takes Field Service Mangement to the next level by:
- Centralizing all service requests, tasks, and updates in a single platform, making it easier to track and manage non-geolocated field services.
- Ensuring that all team members have access to the same information.
- Providing dashboards to keep stakeholders informed about task progress and completion.
- Providing integrated communication features that allow teams to easily share updates and collaborate on resolving issues in real-time.
CPG & Retail
Franchisee Onboarding and Management
Work-Relay helps deliver a clear onboarding experience by:
- Standardizing workflows, training programs, and documentation to provide new franchisees with a clear and structured onboarding experience
- Reducing ramp-up time and ensuring adherence to brand standards.
CPG & Retail
Hardware, Software, and Equipment Installation
Work-Relay makes implementation and adoption smoother by:
- Coordinating installation times, technician availability, and resource allocation.
- Facilitating the seamless flow of work among installation teams, project managers, and store personnel.
- Providing real-time tracking and detailed reporting of installation progress, equipment status, task completion, and adherence to quality and compliance standards.
CPG & Retail
New Product Development and Launch
Work-Relay helps ensure consistent quality from concept to release by:
- Breaking down silos to ensure that all teams and stakeholders are aligned and contribute effectively to the new product development process.
- Streamlining R&D workflows with automation.
- Enabling the ability to track project milestones and bring new products to market ahead of competitors.
CPG & Retail
Service Provider Management
Build and maintain a strong network of Providers by:
- Easily managing all tasks within the verification/qualification, onboarding, and ongoing management of vendors and subcontractors
- Processing multi-level approvals with ease, even when including both internal and external stakeholders
- Tracking of all approvals, rejections, rework “loops”, comments, and forms with detailed analytics.
Technology
Implementation
Work-Relay enhances implementations by:
- Facilitating version control systems and documentation management to reduce errors.
- Ensuring that customers have access to the latest updates and documentation.
- Offering detailed reporting and analytics for insights into project performance, resource allocation, and potential risks.
Technology
Post-Close Order Fulfillment
Work-Relay accelerates order fulfillment by:
- Improving the handoff of work among sales, fulfillment, and customer service teams by integrating processes and data sources.
- Providing detailed analytics and reporting for insights into fulfillment process performance, order accuracy, and customer feedback.
- Providing the data needed to identify trends, optimize, and implement fulfillment process improvements.
Financial Services
Client Onboarding
Work-Relay helps improve the client onboarding experience by:
- Standardizing workflows, from initial client intake to final setup.
- Reducing manual errors and accelerating the overall onboarding process.
- Utilizing thorough workflows to collect necessary documentation.
- Ensuring regulatory compliance with accurate, accessible data.
- Building client trust with clear, consistent, processes.
Financial Services
Compliance Filings
Work-Relay helps adherence to regulatory standards by:
- Standardizing recurring monthly or quarterly filing processes.
- Coordinating the gathering of information needed from various stakeholders and departments.
- Creating a set of structured steps and/or forms that need to be completed and submitted to regulating entities.
Oil, Gas, & Utilities
RFP Responses
Work-Relay helps accelerate critical revenue generation with quicker, more accurate RFP responses by:
- Coordinating the completion of tedious, complicated instructions and submission requirements.
- Generating detailed tracking of all approvals, rejections, comments, documents, and more related to the RFP process.
Oil, Gas, & Utilities
Infrastructure Installation Management
With Work-Relay, complete important installation projects more efficiently by:
- Better allocating personnel and equipment.
- Reduce delays and keeping projects on track with automated task assignments and coordinated resources.
- Better visibility into project progress, equipment status, and task completion with comprehensive process reporting features.
Oil, Gas, & Utilities
Compliance Filings and Management
Work-Relay automates the steps of compliance activities and regulatory requirements, reducing the risk of non-compliance and associated penalties by:
- Offering an improved audit trail with compliance activities and changes for transparency and accountability.
- Facilitating internal and external audits.
- Improving adherence to regulatory standards.
Work-Relay Customer Results
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Reduction in installation project completion times for a leading fiber and wireless infrastructure provider
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Build to order projects completed by a top packaging and commercial printing company
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Days eliminated from the eCommerce process of a Fortune 100 multinational CPG company
Trending Use Cases
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In today’s competitive retail landscape, effective coordination is the key to delivering an exceptional customer journey. Utilizing advanced tools and technologies for process management, data integration, and communication can significantly enhance how retailers operate.
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